- Shipping
- Returns & Refunds
- Shipping
- Returns & Refunds
Dealer Shipping Guidelines:
Within 14 daysWe ship Nationwide from Eastern and Western Canada DIstribution Centers.Orders meeting minimum volume thesholds will ship fully prepaid by Knotty Electrics. Please enquire with your representative or from the 'Contact Us' for minimum requirements for prepaid freight.We are happy to obilge shipping on orders as low single units to dealer partners, shipping costs will apply. Parts and Accessories do not qualify for prepaid shipping unless part of a larger order.
Processing Times
All Orders are typically processed within 48 Hours, however, during seasonal peak periods this may increase slightly
Shipping times
Estimated shipping/handling time from date of order confirmation:
Ontario & Quebec: 2 - 5 Business Days
Western Canada: 5 - 7 Business Days
Prairie & Maritime Provinces: 5 - 10 Business Days
Yukon, N.W.T & Nunavut: Please contact us for a custom quote as additional freight costs and handling time may apply
ORDER MODIFICATIONS:
Permitted ONLY within 24-hrs of receipt of order. After the 24-hr period we cannot change orders or delivery address without incurring additional fees.
RETURN POLICY
We accept returns of unused products, including electric components, parts, and accessories, within 30 days of delivery. Items must be in their original, undamaged packaging.
Return Options
- Store Credit: Receive credit for the full purchase price, minus shipping costs.
- Refund: Get a refund for the purchase price, minus a 15% restocking fee and shipping costs.
Important Details
- Return shipping costs are the customer’s responsibility.
- We can assist with arranging shipping through our courier network upon request.
To start a return or replacement process, please contact our team at info@knottyelectrics.ca.
This policy ensures transparency and fairness while maintaining the high standards you expect from Knotty Electrics.